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The cornerstone of the Direct Selling Association's (DSA) commitment to ethical business practices and consumer service is its Code of Ethics. Every member company pledges to abide by the code's standards and procedures as a condition of admission and continuing membership in DSA.
The DSA Code of Ethics speaks to both the consumer and the seller. It ensures that member companies will make no statements or promises that might mislead either consumers or prospective sales people. Pyramid schemes are illegal and companies operating pyramids are not permitted to be members of the DSA.
The DSA Code of Ethics is enforced by an independent code administrator who is not connected with any member company. The code administrator will do everything possible to resolve any complaints to the satisfaction of everyone involved, and has the power to decide on remedies. All member companies have agreed to honor the administrator's decisions. |
The Code and Consumers
As a consumer you should expect salespeople to:
- Tell you who they are, why they're approaching you and what products they are selling.
- Explain how to return a product or cancel an order.
- Respect your privacy by calling at a time that is convenient for you.
- Promptly end a demonstration or presentation at your request.
- Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
- Offer a written receipt in language you can understand.
- Provide his or her name and contact information, as well as the contact information of the company he or she represents.
- Offer a complete description of any warranty or guarantee.
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The Code and Direct Sellers
As a salesperson, you should expect a DSA member company to:
- Provide you with legal and accurate information on the company's pay structure, products and sales methods.
- Refrain from any unlawful or unethical recruiting practice and exorbitant entrance or training fees.
- Base all actual and potential sales and earnings claims on documented facts.
- Abstain from encouraging you to purchase more inventory than you can sell in a reasonable amount of time.
- Repurchase, at not less than 90% of the original cost, any inventory and sales aids you have purchased within the past 12 months if you decide to leave the business.
- Explain the repurchase option in writing.
If you are a direct seller associated with a DSA member company, you can be sure that both your interests and those of your customers are protected. Be sure to let your customers know that your company is a member of the Direct Selling Association and share with them the rights and protections afforded them.
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How to File a code Complaint
If you have a complaint against a direct selling company that is a member of the Direct Selling Association (DSA) for any business practice you believe is unethical or illegal and a possible violation of the DSA Code of Ethics, we recommend the following available options.
First, contact the salesperson immediately and explain your concerns.
Second, if the salesperson cannot or will not correct the problem to your satisfaction, call or write the company and explain the situation and outline the steps you would like to see taken.
If the company does not resolve your problem and it is a member of the Direct Selling Association, you may wish to file a complaint with the DSA Code Administrator.
Please submit your complaint in writing, you may mail or fax it to the address below.
Your complaint should include the following basic information:
- The date and details of the incident
- The parties involved
- If possible, identify the Code violation you believe has occurred
- Efforts you have made to resolve the matter
- List the amount and cost of product, if relevant, include invoices or other supporting documents
- Any responses the other parties have made to resolve the matter
- The current status of the complaint
- How you would like to see the complaint resolved or remedied
Send your written complaint to:
Code Administrator
Direct Selling Association (Russia)
Ulansky Per. 4, Building 1
Moscow, Russia
Fax: +7 495 792 3641
E-mail: code@rdsa.ru
The Code Administrator is independent, not connected with any member company of the Direct Selling Association. The Administrator will do everything possible in accordance with the procedures of the Code of Ethics to resolve the problem to the satisfaction of all parties. A copy of the complete DSA Code of Ethics is available here or upon request to the Direct Selling Association. The Administrator is empowered to determine appropriate remedies and DSA member companies have agreed to be bound by the Administrator's decisions.
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